At fortune111, your privacy is more than a legal obligation — it is a responsibility we take seriously. Find out exactly how we collect, use and protect your personal data.
At fortune111 , we understand that your trust is the most valuable asset we are entrusted to protect. Every time you log in, make a deposit, or enjoy games on our platform, you are sharing your personal information with us — and we do not take that responsibility lightly.
This Privacy Policy is provided to give you a clear and honest overview of how fortune111 handles your personal data. It covers the types of data we collect, why we need it, how we protect it, and the rights you hold as a user. This document is written in plain language — not filled with confusing legal jargon.
This Privacy Policy applies to all users of the fortune111 platform, including those accessing via web browser and mobile app. By continuing to use our services after reading this document, you confirm that you understand and agree to how we handle your data.
Fortune111 is an online entertainment platform designed for Malaysian players aged 18 and above. We operate in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international standards for user data protection.
This Policy governs all aspects of personal data processing in the context of services offered by fortune111, covering:
This Policy applies to all fortune111 channels — website, mobile app, and any official communications between us and our users.
Fortune111 only collects data that is strictly necessary to deliver a safe, fair and efficient service. We do not collect irrelevant or excessive information. The following are the categories of data we process:
| Data Category | Example Information | Status |
|---|---|---|
| Identity Data | Full name, IC/passport number, date of birth, gender | Required |
| Contact Data | Email address, phone number, residential address | Required |
| Financial Data | Payment methods, transaction records, source of funds | Required |
| Technical Data | IP address, device type, web browser, access logs | Automatic |
| Usage Data | Games played, session duration, wagering records | Automatic |
| Communication Data | Support chat records, emails, and feedback | Options |
Important note: fortune111 never stores credit card or banking data in plain text. All sensitive financial information is handled directly by certified payment providers with full encryption.
Every piece of data we collect has a clear and legitimate purpose. Here are the specific reasons we need your data:
fortune111 will not use your data for purposes not stated here without first obtaining additional consent from you.
Fortune111 does not sell, rent or disclose your personal data to any third party for their own marketing purposes. However, there are limited situations where we need to share your data:
All third-party providers working with fortune111 are required to sign data processing agreements and adhere to the same security standards we uphold.
We continually invest in security infrastructure to ensure your data is protected at every stage — during transmission, processing and storage.
While we take all reasonable precautions, no online system can be guaranteed 100% secure. We encourage you to use a strong password and never share your login credentials with anyone.
Fortune111 does not retain your personal data longer than necessary. Retention periods are determined based on operational requirements, legal obligations and our legitimate interests:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Data | Throughout active account + 5 years | PDPA & AML Compliance |
| Transaction Records | 7 years after transaction | Accounting & tax requirements |
| KYC Data | 5 years after account closure | Malaysia AML Compliance |
| Support Logs | 2 years | Dispute resolution |
| Marketing Data | Until consent is withdrawn | Based on user consent |
| Technical Logs | 90 days | Security & troubleshooting |
Under Malaysia's PDPA and international best practices, you hold the following rights regarding your personal data that we hold:
You have the right to request a copy of the personal data we hold about you.
If your data is inaccurate or outdated, you may request an immediate correction.
You can request that your data be deleted, subject to our legal obligations.
You can object to the processing of your data for direct marketing purposes.
You can request your data in a machine-readable format for transfer.
In certain circumstances, you can request that we restrict how we use your data.
To exercise any of the above rights, please contact the fortune111 customer support team via the in-platform live chat. We will process your request within 30 business days.
Fortune111 uses cookies and similar tracking technologies to enhance your experience on the platform. The following are the types of cookies we use:
You can manage cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of some areas of the fortune111 platform.
In operating the fortune111 platform, some of your data may be processed or stored by service providers operating outside Malaysia. When this occurs, we ensure that:
fortune111's primary servers storing Malaysian user data are managed in accordance with standards that comply with applicable local and international legal requirements.
Fortune111 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. Whenever an amendment is made:
We recommend reviewing this Privacy Policy periodically. If you disagree with any amendment, you may close your account by contacting our support team.
We do not merely meet the minimum requirements — we go beyond industry standards to ensure your privacy is fully protected.
The same 256-bit SSL encryption technology used by Malaysia's leading banks protects every piece of data transmitted through our platform — from login to your final transaction.
Fortune111 operates in full compliance with Malaysia's Personal Data Protection Act 2010. We undergo periodic compliance audits to ensure our policies remain aligned with current legislation.
Fortune111's cybersecurity team monitors platform activity around the clock to identify and respond to any security threats before they impact users.
Your personal data is accessible only by specifically authorised fortune111 staff. Every access is logged and audited — no access is permitted without a valid and justifiable reason.
The fortune111 Privacy Policy is written in plain, easy-to-understand language. No hidden conditions, no confusing language — you know exactly what happens with your data.
Should any security incident involving your data occur, fortune111 is committed to notifying you within 72 hours and taking immediate remedial action.